Terms of Service
Effective date: 6 September 2026
These terms apply when you use the Howtomation website or purchase or access a Howtomation service. A proposal, statement of work or order form agreed with you may add to or vary these terms for a specific engagement.
Our services
Howtomation provides automation, integration and AI-assisted services. Social + Booking may include content preparation and approval, social publishing, customer messaging, appointment workflows, notifications and reporting. The exact features, channels, limits, support and fees are those stated in your agreed plan or proposal.
Your responsibilities
You must provide accurate information, maintain authority to connect each account, protect your login credentials, review content and business rules when approval is required, and use the service lawfully. You remain responsible for your products, services, appointments, customer commitments and any content you approve for publication.
Connected platforms
Features may depend on third-party platforms such as Meta, calendar providers, messaging providers, payment processors and hosting services. Their availability, policies and permissions can change. We will take reasonable steps to maintain supported integrations but cannot guarantee uninterrupted access to a third-party platform.
AI-assisted output
AI-generated text, classifications and responses can be incomplete or incorrect. Our workflows are designed to use business rules, approval steps and human handover where appropriate. You must not use the service as the sole basis for legal, medical, financial, safety-critical or other high-risk decisions.
Fees and payment
Fees, billing frequency, setup charges and included usage are shown in your agreed plan or checkout. Unless stated otherwise, Australian prices shown on the Social + Booking page include GST. Third-party usage costs, advertising spend, SMS charges and work outside the agreed scope may be charged separately with notice.
Changes, cancellation and refunds
Plan changes, cancellation notice, refunds and transition arrangements follow the proposal or order accepted by you. Setup work already completed and third-party charges already incurred may not be refundable. Nothing in these terms excludes rights that cannot lawfully be excluded under applicable Australian consumer law.
Intellectual property
You retain ownership of the materials and business information you provide. Subject to payment of agreed fees, you may use deliverables created specifically for you as described in the applicable proposal. Howtomation retains ownership of its pre-existing software, templates, workflow components, methods and know-how.
Confidentiality and privacy
Each party must use reasonable care to protect confidential information received from the other. Personal information is handled as described in our Privacy Policy and any additional data-processing terms agreed for a customer deployment.
Availability and liability
We use reasonable care in providing the service, but automation and connected platforms may occasionally be unavailable or produce unexpected results. To the extent permitted by law, neither party is liable for indirect or consequential loss. Any liability that cannot be excluded is limited only to the extent permitted by applicable law.
Suspension and termination
We may suspend access where reasonably necessary to address a security risk, unlawful use, overdue payment or material breach. Where practical, we will provide notice and an opportunity to resolve the issue.
Governing law
These terms are governed by the laws of New South Wales, Australia, subject to any mandatory law that applies to you.
Contact
Questions about these terms can be sent to [email protected].